Case Studies

Case Study 1

Client:
National Automobile Dealership Group

Locations:

70-Plus Nationwide

Annual Telecom Spend:

$2,500,000

Issue:

This client's Telecom category was extremely decentralized and each general manager at each location was responsible for sourcing telecom. While the IT department at the corporate office had a great handle on the Data & MPLS network, this did not hold true for the voice services. Therefore, most locations were either overpaying for services or paying for services they didn't need. While in other areas these dealerships were lacking in services like not enough lines for telephone calls to get through..

Summary:

We put together a plan that would allow us to work on their voice services in small clusters of dealerships. The main reason for sourcing telecom this way was that there wasn't really a single "acceptable" national carrier that the customer felt comfortable with. So, instead we worked with many stable regional carriers.

Result:

To date, KamRock has saved this client an average of 36% savings in all regions we've worked, totalling around $200,000 in annual savings. This number will continue to increase.

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Case Study 2

Client:

Food Products Company

Locations:

57 Plus locations

Annual Telecom Spend:

$1,026,000

Issue:

This customer had some unacceptable problems with the data T1's at 20 of their locations. They were unreliable and consisted of several different arbitrary carriers that weren't sold as the "right fit" for the customer, rather they were sold by direct carrier reps that had one product to sell. The customer asked if KamRock could help them find the best fit for their T1's preferably with one carrier that would be the most reliable in the footprint of their 20 locations in question. They also needed additional bandwidth at many locations.

Summary:

KamRock mapped out where all of the customer locations were and narrowed potential suppliers down to an RBOC that was on-net in 17 of the 20 locales.

Result:

KamRock was able to save this client 20%, or $42,000 in 12-month savings all while doubling the bandwidth at many of their locations. KamRock is also going to work on phase 2 of the project which will include the voice portion of their business as the current contracts expire.

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Case Study 3

Client:

National Aviation Staffing Organization

Locations:

7 locations

Annual Telecom Spend:

$120,000

Issue:

This client had older pricing plans with several different carriers across the country for years. Despite repeated attempts to sit down and discuss the latest technology and pricing changes with this client, they didn't want to discuss anything about their services. Eventually, we were able to have a meeting with them. Once we sat down it was evident that they were not on the best rate plans and they really should have added an MPLS solution to connect all of their locations together a few years earlier. We also found that they were paying a $600 phone bill every month that was cancelled many years ago. 

Summary:

KamRock immediately got to work on getting a refund for the years of overcharges that the client was paying. At the same time we were attempting to find a single source carrier solution that would add MPLS to their current setup. 

Result:

After a few months of working with their old carrier that was overcharging them we were able to recover almost $20,000 for the client. In addition, we were able to cut the client's expenses while adding a complete MPLS network saving the client around 7% while greatly enhancing their voice and data network.